Returns

Can I return my order after delivery?

We know that you will be pleased with your purchases from RightPrice Coleraine. However, there may be occasions when you will need to return items to us.

 Items ordered from Stock:

• If the item you ordered falls within the Consumer Contracts Regulations, you can return your item within 14 days of it being delivered, for a full refund.  There is however a reasonable collection fee if you wish for us to collect the goods.

• Items collected from store are considered to be of satisfactory quality and fit for purpose.  Any returns will be at the customers expense.

Special Order, Online Sales or Non-stocked Items:

• If the item you have ordered is not from our held stock, we would have commissioned a supplier to make the item especially for you, so therefore falls outside of the Consumer Contracts Regulations

• In these circumstances, cancellations will be charged at 25% of the Total Order Value, to cover the costs borne by the company.  

• The customer is responsible for arranging the return plus any returns costs when bought online.

• For health & hygiene reasons we are not able to accept returns on the following items, unless unopened & sealed in original packaging (or faulty) :– Mattresses, Mattress Toppers or Protectors, Duvets, Duvet Sets & Pillows

•  Upon receipt of your goods and after inspection to ensure they are in perfect condition, we will process your refund as soon as possible but no later than within 14 days.  If the product has been discounted due to shop damage or soiling, the item cannot be returned for these reasons after sale.

• Refunds are issued in the same format that they have been paid. Cash is not held on the premises, therefore cash payments may have to be refunded by bank transfer or issued on a pre arranged day organised when confirming the return.

•  For further information, please contact our Customer Services team and they will be happy to assist you, on 028 703 44482(Mon to Fri 9.30am to 5.30pm) or sales@rightprice.co.uk

Typical examples are when you select a fabric or leather, wood finish, specific feet or specific dimensions

Faulty Goods:

• In the unlikely event that your goods are faulty, please contact our Customer Services Team within 7 days on 028 703 44482 (Mon to Fri 9.30am to 5.30pm) or sales@rightprice.co.uk

 Complaints:

• If you are not entirely satisfied with your purchase or buying experience, please contact our Customer Services Team on 028 703 44482 (Mon to Fri 9.30am to 5.30pm) or sales@rightprice.co.uk

•   This does not affect your Statutory Rights