FAQs and T&C's

Payment can be made using one of the following methods. We accept:

• Most major credit/debit cards (including Visa, Mastercard, Switch, Delta)
• Cheques (please make out to Right Price and allow time for clearance)
• Bank Transfer
• Finance option also available (with a 25% deposit using one of the methods above)

From 1 July 2010, Right Price will no longer be able to accept domestic accounts. All goods must be fully paid for before they leave the store - payments can be made by cash, credit card, cleared cheque or finance options. This does not affect your statutory rights.

Finance Options

We are pleased to be able to offer a range of finance options to help spread the cost of buying your furniture. With options to pay over 6 months to 24 months, we can devise a payment plan that works for you and your family finances.

Conditions apply to all our finance options and are always subject to status. Full details are provided to you prior to you entering into any retail finance arrangement. Interest Free Credit.

Typical APR 0% with a 25% deposit.

Credit Examples

Order Value	Deposit	Term	Total
£1,500	£375	12 monthly payments of £93.75	£1,500
£2,000	£500	12 monthly payments of £125	£2,000

Furniture will only be delivered to the address at which your credit agreement is registered. Finance payments will not commence until delivery has been made. Credit is provided by a third party provider and not by Right Price.

Quality Statement

RightPrice Coleraine is committed to providing high quality products, effective project management and outstanding customer service. RightPrice Coleraine is engaged in the supply and fitting of flooring and supply and delivery of bedroom, dining and living room furniture. RightPrice Coleraine's quality policy is to achieve sustained, profitable growth by providing products which consistently satisfy the needs and expectations of its customers

Health, Safety and Security

RightPrice Coleraine recognises the importance of health, safety and security - both during the project and afterwards. The company's health and safety policy sets out our commitment and outlines our approach to effective health and safety management. Our processes and procedures are designed not simply to meet legal requirements but to effectively deliver a healthy, safe and secure working environment for our employees and everyone else who might be affected by our work.A copy of our health and safety policy is available on request.

Equality

We recognise the contribution our employees make to the success of what we do. We are committed to offering our employees fair terms and conditions, ensuring they have the skills and qualifications they need, and providing opportunities for training and development. All staff are allocated with authority to perform their allocated responsibilities. The Managing Director continually reviews the company's resources to ensure that adequate staff, equipment and materials are available to meet customer requirements. RightPrice Coleraine is an equal opportunities employer. A copy of our equal opportunities policy is available on request.

Customers

The Company's customers are of paramount importance. We -

• Seek to be honest and fair in our dealings with our customers.
• Provide the quality and standard of service that customers have a right to expect.
• Provide and promote a range of products responsive to customer needs that provide value for money.
• Provide products that are safe, fit for purpose, meet legal standards and are never described in a misleading manner.
• Treat all customer complaints seriously and provide a readily accessible source of advice and guidance regarding our products and services.

Suppliers/Associates

Suppliers of products and services will be selected on the basis of products quality, reliability (including on time delivery) and cost.Purchase orders may be verbal or written, as agreed between the business and the particular supplier.Adequate information will be provided when ordering to ensure delivery in accordance with requirements.Any supplier shortcomings that arise will be considered during the business reviews.

Records

Storage facilities are allocated which ensure that all stored records are identifiable and retrievable, and the storage areas are free from damp and other agents which could cause premature deterioration.Where records are maintained on computer files and these are subject to "back-up" at regular intervals, with the "back-up" information being stored in a protected location to ensure security from loss/ damage of active data.The business leadership will assess what records need to be kept to minimise exposure to risk, for example contract documents, personnel records, etc.

Sustainability

RightPrice Coleraine understands the importance of sustainability - in design, delivery and in continuing operation. This is reflected in how we:

• Source sustainable materials and look for ethical suppliers
• Work with the local community where appropriate
• Minimise waste during delivery and construction.

Integrity

We take our commitment very highly, we will operate in accordance with both the spirit and letter of all legislation, treating our clients, suppliers, and associates with dignity and respect at all times. We will also operate with a clear eye to the environment in which we work, to ensure that we deliver our services ethically and environmentally.

Terms & Conditions

These terms and conditions do not affect your statutory rights.If any of these Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of Northern Ireland, then to the extent and within the jurisdiction in which that Condition is illegal, invalid or unenforceable, it shall be severed and deleted from the Conditions and the remaining Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Order Lead Time

Any Order delivery date quoted is an estimate. We will make every effort to keep to the quoted date but it is possible that circumstances beyond our control may cause delivery dates to change. If such a change does occur, we will inform you of the new estimated date of delivery. RightPrice have a grace period of 5 weeks outside the quoted delivery date before cancellation of the order can occur. However in exceptional circumstances where a situation is out of our control the delivery dates may vary.  Estimate lead times are as follows:

• Beds 10-12 weeks
• Flooring 3- 5 weeks
• Suites Soft Cover 12-14 weeks
• Leather Cover 18-20 weeks
• All other ranges 10-12 weeks

Storage

It is our policy to attempt to deliver all goods to you as quickly as possible. Therefore, we would expect you to assist in arranging a mutually suitable delivery date. We appreciate that not all goods can be delivered immediately and therefore, we will store goods for up to a period of 2 weeks. After that, we will only continue to store the goods for another 6 weeks as long as they are fully paid for. Any additional storage time will be charged at a rate of £10.00 per item per week until delivery is made. This will not apply where a product is available earlier than the lead time indicated at point of sale or where you have specifically stipulated a 'Not before by date' when ordering the goods.

Place and time of Delivery

We regret that we are unable to give a specific time for delivery but will try to inform you as to whether it will be morning or afternoon. In the event of our failure to deliver due to unforeseen circumstances, we will contact you immediately. It is our responsibility to ensure that the goods are delivered to the entrance of the premises indicated at the point of sale. It is your responsibility to ensure that the product can be delivered into your home and chosen room. Therefore, you should keep in mind issues such as vehicle access, tight stairs and narrow corridors when ordering your furniture. If windows or doors need to be removed to allow access for RightPrice staff to deliver the furniture, it is your responsibility to arrange this at your cost and risk. All items such as televisions, pictures, stereos, ornaments etc should be removed from any area where our delivery men or fitters may have occasion to be. If access at time of delivery is not safe, then the goods will be returned to Right Price until such a time that it is safe. If delivery is not possible due to unsuitable access a 25% cancellation charge is applicable. Right Price will also not accept responsibility for the breakage or damage to any items which should have been removed from the area. If requested, RightPrice staff will strip and remove rubbish and build items where necessary. However, we are not responsible for disposal of old furniture, carpet or other such goods. We expect our staff to exercise a reasonable standard of care when delivering goods.  On delivery, our delivery men may take a photograph for our records only.  This is for proof of delivery only and will not be used for any other reason without prior permission of the consumer.

Flooring – Room measurements/Damp tests

RightPrice offer a free measuring service within the Northern Ireland area. Any measurements taken remain the property of RightPrice and will not be distributed to the customer. If the customer declines to use this service and provide their own measurements, they accept full responsibility for the flooring once it is ordered or cut. If the measurements are wrong, the consumer will bear the cost of correcting their mistake.  Damp tests are also provided when certain types of flooring are to be fitted, including wooden floors, seagrass, coir and laminate flooring. We have certain guidelines which we follow when doing damp tests and will only fit flooring when these are met. Therefore, we will, under no circumstances, fit certain types of flooring in a house which is under 6 months old. If the consumer insists on the flooring being fitted despite our advice, we will ask them to sign a letter stating that they will be responsible should any issues occur due to dampness.If we take damp readings and the consumer decides to use their own fitter, the readings which we gave you are no longer valid and cannot be used as a basis for fitting the floor. We will not accept any liability should you continue to use the readings and a fault occurs due to dampness in the floor. The readings which we took were for our use only and therefore, you are advised to take your own readings before proceeding to fit the flooring.

Flooring – Fitting

Fitting can either be paid directly to RightPrice or to a separate sub-contracted fitter.

If payment is made directly to RightPrice, we will accept responsibility for the fitting and any issues arising from it.

If payment is made direct to the fitter, a separate contract is established. It is then the responsibility of the consumer to guarantee the quality of workmanship and to arrange payment for work. Any issues arising from the fitting will then be between the fitter and consumer.  Non-completion of fitting or unsatisfactory workmanship is not a valid reason for withholding payment for materials from RightPrice. An amount will be marked that the consumer should pay to the fitter but this is an estimate and the final figure should be negotiated between the consumer and fitter. The consumer must ensure, at the time of fitting, that the correct flooring is being installed in the correct area. If the consumer or their representative is not available, RightPrice cannot accept responsibility for flooring fitted in the wrong area. We can make arrangements to collect keys and arrange fitting when no one is present, but ultimate responsibility lies with the consumer. The consumer must ensure that all old flooring is uplifted and the floor brushed in preparation for fitting. Work may be delayed and a charge levied should RightPrice have to arrange this.

Beds – Mattresses

Beds/Mattresses cannot be exchanged once delivered to your home in the interests of hygiene unless there is a manufacturing fault. Tension of mattresses can be tested in the store before a purchase is made.

Colours and Finishes - Carpets/Flooring

Shading is a natural occurrence in all cut pile carpets and as such, it is not recognised as a manufacturing fault. Therefore, no claim will be accepted by RightPrice against a carpet experiencing this phenomenon.

Solid Wooden Flooring

Wooden flooring is susceptible to colour variations. The samples in the shop are only an indication of the colour and consumers should be aware that variations could occur in the wood which they actually receive. These variations are not recognizable manufacturing faults and RightPrice will not accept any such claims.

Furniture

Photographs on our website and display models and samples in our store are representative of the finished product. Every effort will be made to match all colours and finishes. However, it must be recognised that slight dye, shade or grain variations can occur, especially with natural products such as wood, leather or wool. Leather products are made from top quality hides and as such may not be uniform in colour and could be subject to natural marks and scars. None of these issues are recognised as manufacturing faults and again no claim can be made against RightPrice for these natural occurrences.

Guarantee/Warranty

All goods supplied are guaranteed for a period of 12 months from date of delivery to RightPrice in respect of faulty workmanship or materials. However, any delivery damages must be reported to the complaints manager within 5 days after the date of delivery or the items will be deemed to have been accepted in good condition. The following are extensions to this schedule.

Leather Upholstery – 1 Full Years Guarantee and further 4 year reducing warranty, on covers, cushions and frame, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Bonded or Faux Leather Upholstery – 1 Full Years Guarantee and a further 1 year 50% warranty on covers and cushions and a further 4 years reducing warranty on frames, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Fabric Upholstery - 1 Full Years Guarantee and further 4 year reducing warranty, on covers, cushions and frame, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Electrical Components – will be replaced or repaired at no cost in the first year and at 50% in the second year, subject to the problem being caused by faulty materials or workmanship.

Beds – 1 Full years guarantee and a further 4 years reducing warranty, on covers, springs and frames, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear. Numerous bed manufactures offer extensions to these terms and any repair, replacement or refund under these warranties are subject to the separate manufacturers terms and conditions.

Cabinet Furniture -  1 Full years guarantee and a further 4 years reducing warranty, on all items, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Flooring - For the majority of our flooring we offer a full years guarantee and a further 4 years reducing warranty from the date of purchase providing it is fitted in the  appropriate way by a competent fitter and with the correct floor preparation if required. Some carpets have a longer or shorter guarantee period. If at any time during the period of the guarantee the pile of the carpet in any area wears down to the backing or the vinyl wears through, as a result of normal domestic use we will supply a replacement carpet of the same type or an alternative to the same value from the ranges available at that time. This will not include the costs of fitting. This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. This guarantee is for the original purchaser only and is not transferable, it also covers only the original floor that was laid in the original location. Your statutory rights are unaffected. Please note that this warranty is only valid if the damaged goods are still in the place of delivery. If the goods have been moved to another house or area, then Right Price will only uphold the warranty at the discretion of a director.

All Domestic furniture and flooring, including but not limited to, suites, beds, mattresses, wardrobes, chests, tables and chair, carpets, rugs, wooden floors etc when purchased for use in rental properties, Air BnB’s, Guest Houses, Hotels, Nursing Homes or any other commercial property will be covered by a 1 year guarantee against any issue caused by defective materials or workmanship. This is regardless of any guarantee / warranty which may be printed on a label, instruction manual or care guide associated with the goods in a domestic setting.

General Care

Many of the goods supplied will come with care and maintenance advice from the manufacturer. This advice should be read and followed at all times when caring/cleaning the goods. No responsibility will be accepted for damage caused by cleaning if the care and maintenance instructions have not been followed. All mattresses will contain manufacturing instructions as to how often they should be turned and how this should be carried out. No mattresses will be found to be faulty if it has not been cared for properly.

Terms of Payment

A minimum of 50% deposit will be taken at the time of entering into an agreement or before delivery. Unless you have entered into a separate credit agreement, payment of the balance of your order should either be made before the order is delivered or as cash on delivery. At our discretion, payment can be on account. Account payments are 90 days maximum, after which any outstanding amounts will be passed to our debt collection agency. Accounts over 90 days will be subject to debt collection fees and entered at 1% over base on a monthly basis. As goods are meant to be paid before delivery and account payments are at our discretion, a service issue is not a reason to withhold payment. Upon delivery the buyer shall be solely responsible for the safe custody of the goods but notwithstanding any agreed terms of payment the property and the goods shall not pass until all materials supplied and work done shall have been paid for in full.

Cancellation of Order Stock Items

Stock items can be cancelled at any time as long as it has not be cut or amended in any way.

Special Order Items

These items have been ordered specifically for you and as such can only be cancelled as long as we have not received the order acknowledgment from the supplier. Once we have received this, we have entered into a legally binding contract with the supplier and would be liable for the cost of the goods.

Cancellation

Cancellation is possible if it is found that RightPrice have misled you with regards to product specification or the item is found to be faulty. Orders can also be cancelled if the goods are outstanding more than 5 weeks over the estimated delivery date referred to in Note 1.Cancellation at any other time, prior to delivery, is subject to a 25% cancellation charge. These terms and conditions can only be amended or altered with the authorization of a director of the company and must be signed.

Returns

Unfortunately, we can’t accept returns for products sealed for health protection or hygiene purposes such as mattresses, mattress protectors, bedding, pillows or other such items once these have been unsealed after you receive them.

You have to return your product (and any free gifts provided with it) soon after telling us you have changed your mind.

Returns are at your own cost.

Online Sales

Under the Consumer Rights Act of 2015, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel. Items cannot be returned or cancelled after the 14-day cooling off period unless the item is confirmed as being defective.

In order to exercise the right to cancel, you must inform us in writing via email including your order number as part of your correspondence. You may also call to discuss cancellation however you will need to follow this call up with an email confirming. The cancellation is effective from the date you send us the email.

Online clearance items come with a limited 3 month warranty.

 

Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. Therefore, any personal information provided by you may be used for internal marketing purposes only.We may send you such information by postal mail, text or e-mail.We will not transfer or disclose your personal information to third parties. 

Privacy & Web Policy

RightPrice Coleraine is located at 22A Cloyfin Road, Coleraine, Co. Londonderry, BT52 2BN. Tel: 028 7034 4482.

RightPrice provides an extensive range of carpets, wooden floors, rugs, upholstery, bedroom, dining room and occasional furniture.

For over 30 years, RightPrice Coleraine, has been providing quality furniture and home furnishings to the homes and families of Coleraine and beyond. In their store in Coleraine this family run business aims to provide a quality product at an affordable price.

This policy sets out how we handle your personal information if you are a visitor to our website or to our store.

What information does RightPrice Coleraine collect?

When you place an order with RightPrice Coleraine in store, or via telephone the information that we collect and store relating to you is primarily used to invoice, delivery and provide warranty cover on goods and services provided by you. This is to ensure that we can carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

The purposes discussed with you e.g. to arrange for delivery or payment of the goods.

Direct Marketing Database

We hold information relating to your name, address and telephone number when you make a purchase from us. This information is used to advise you of any Sales or Promotions that Right Price Coleraine may be holding throughout the year. You can at any point ask to be removed from this database, we also will send text message information via Text Marketer, you can be removed from this at any point should you decide you do not want to receive any promotional information from RightPrice Coleraine.

Your name, address and contact details are occasionally shared by us to other selected, promotional companies to advise you of sales or special offers taking place in RightPrice Coleraine. This will be by your prior consent. We may also need to share your information with an individual or company who may need to carry out a fitting or inspection or repair of a particular product.

If you choose to contact us using the email address on our website, this information is held instore in a folder under one email address.

If you request a sample from us then we will share your name and address details with our suppliers who will only use this for providing you with this sample.

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it for:

Finance Applications: If you wish to enter into a finance agreement to purchase furniture, we will facilitate this for you by passing your information to the finance providers with whom we have agreed arrangements in place. Those finance providers are third party data controllers and are therefore responsible for any information that you provide to them. Right Price Coleraine enable you to set up a direct relationship with these providers. The third party finance providers may, for example, ask credit reference agencies about you, keep records to help them decide whether to grant credit and to provide you with finance.

Once the finance company have accepted your application for finance, Right Price will keep records in relation to this arrangement in order to finance your purchase with us as well as the loan terms and the value of the finance requested. The finance providers with whom RightPrice Coleraine works is, Hitachi Capital PLC Details about their own privacy policy is available on request.

Warranty Information: If you purchase from RightPrice, to enable us to arrange your policy, we will share details of your order, your name and contact details to the administrator,. They will hold this information and share it with any agents or associated company for the purposes of administering your policy, which may include carrying out customer surveys, claim handling and fraud prevention.

VAT Refunds: We will never ask you to provide us with sensitive personal data unless we require it to complete your requests. This may be if you are exempt from VAT in relation to a disability, in which case we may require data relating to your physical or mental health in order to make arrangements requested by you. If you choose to provide this sensitive personal data to complete your request, we will only use it for the specific reasons discussed with you.

Information RightPrice receives from other sources: We may also collect information about you from other sources such as third party data collection companies and combine such information with information we hold about you. At anytime you can be asked to be removed from our databases.

General terms - Website

• Welcome to the Rightprice.co.uk website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the shop., you agree to be bound by the terms and conditions set out below.
• This site is owned and operated by RightPrice Carpets & Furniture, Registered office, 22A Cloyfin Road, Coleraine, BT52 2BN. Email us at info@rightprice.co.uk
• We collect certain personal information abut visitors and users of our website, we have cookies This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
• When someone visits www.rightprice.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

Amendments

We aim to constantly improve and develop the RightPrice website for the benefit of all our customers, to allow this process to take place, we may occasionally:

RightPrice has taken every care in the preparation of the content of this website, in particular to ensure that information quoted is correct at time of publishing and all products have been fairly described. We do not publish prices on our website, so please contact the shop directly for information on pricing and availability. Tel: 028 7034 4482

Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.

Alter or withdraw products at anytime.If RightPrice Coleraine is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Contact us if you wish to be removed from our database at anytime. You may do this either by telephone on 028 7034 4482 or by email to info@rightprice.co.uk or by post to 22A Cloyfin Road, Coleraine, Co Londonderry, BT52 2BN